Hafsa Hassan Mussa

Hafsa Hassan Mussa

Sales & Customer Support Coordinator

Umm Al Quwain - Emirate of Umm Al Quwain - United Arab Emirates

Profile summary

Energetic and detail-oriented Sales Support professional skilled in lead handling, customer communication, quotation preparation, and documentation management. Strong ability to coordinate with internal teams, follow up with clients, and support the sales cycle from presales to order finalization. Proficient in Microsoft Office, advanced Excel, and CRM tools with bilingual fluency in English and Arabic. Known for accuracy, organization, and a customer-first mindset that enhances sales operations and service quality.

Career highlights

Demonstrated excellence across academic and training programs with performance above 90%.:

Completed professional training in customer service, Excel analysis, and documentation supporting sales operations.:

Recognized for strong follow-up skills, accuracy in sales documentation, and effective client communication:

Key skills

Skills
Sales Support & Coordination: Lead Handling | Quotation Preparation | Presales Documentation | Order Processing | Client Follow-UpCustomer Support: Inquiry Handling | Service Communication | Relationship Building | Complaint ManagementAdministrative & Technical Skills: CRM Tools | Advanced Excel | Microsoft Office | Data Entry & Sales ReportingCommunication: Bilingual English & Arabic | Professional Communication | Client Engagement | Presentation Support

Education

High School or equivalent, Advanced TrackJun 2025
Umm al-Quwain Cycle 2 & 3 School